why is my finish line order still processing why is my finish line order still processing

This is the response from seller support I placed an order for a pair of airmax 2014 about a day ago. Well, this year I decided to give them another try and the same thing happened again. Once you have placed your order, you'll receive an Order Confirmation by email. However, the company has a good track record and has resolved most complaints satisfactorily. Receipt of submissions will not be acknowledged and information you provide is subject to our Terms of Use and Privacy Policy, each available at finishline.com and jdsports.com and from our Customer Care teams upon your request. If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. Ooverall nice products and great prices. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. I've shopped faithfully for years at Finish Line. You can pay using a Finish Line gift card. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. that's a total of $75! Finish Line ranks 130th among Athletic Shoes sites. The customer rep never apologized but asked if I want to go ahead and cancel it. and unable to order using the app as well. I placed 2 separate orders and were charged twice on my bank account for each order. I regret that I did not record it. I actually never did get my order because someone at Finishline, cancelled the order. I am a first & last time shopper with finish line online. The company is upfront about its pricing and shipping costs. After checking my email for tracking information I noticed there wasn't any updates. Good luck with your business! For express checkout, you can sign in to your Winners Circle account. I say no. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts. Ummm until the items sell you dont know what your sales will be. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. Order# [protected] This was my first order and will be my LAST order from Finish Line! I hope I have answered to your satisfaction , have a great day. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. Shipping confirmation email. For 40 dollars as well! If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. I know I ordered something Thursday, shipped Friday, but I wont get it till Monday. Placed orders but within minutes it was cancelled. If you pay extra in order to receive your shipment early -- it will still go UPS ground. Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. There was a girl, Makayla (? We don't charge your debit or credit card for your order until it ships. I wanted him to send me a return label to return it. I was actually wearing my pair of the white We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. And there are two of you. The website is HORRIBLE on release days and the customer service and supervisors appear to lack remorse of any sort! It is now 10:30am and yet again I find that the store is still not open. Never again I put the step in that store. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Valid forms of ID include U.S. Military Services Privilege & Identification Card, Uniformed Services ID Card, DD214, VFW Membership card, Veterans Advantages VetRewards Card, VA Veterans ID Card and American Legion Membership Card. It looks like you were misusing this feature by going too fast. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! I'm sorry JD Finish Line was not able to process your order. Basically he told me that the website had issues and they had to cancel my order. I choose to donate $35/mo for a child in South America instead of giving money to a store where idiot sales people can look good. Sometimes, your order may not go through for various reasons. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) My mother in law asked what happened to the $70 price. First they sent two different sizes and style shoes in the box. The manager who spoke with us stated the shoe was missed marked. True but if you can only send 10 items out a day you dont go and list 1000 items for sale. I screen shot everything when ordering and have proof I gave correct address. My experience with Finish Line online was awful. This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. Certain states offer Sales Tax Holidays during certain times of the year. To learn more about reviews and trust on sitejabber.com, visit our. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. am i in good hands? Enter Finish Line Order Tracking ID number in following web tracker form to Check your Parcel, Shipping, Courier, Shoe Package, Item status and Get Estimated delivery date details online. i want my money back. YOUR job is to ask the My kids are not spoiled. 9/20 $15.23 credit? Plus I sent an email two days ago and still no response. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? The company also provides a return policy for defective or incorrect items. There seems to be some confusion, I take full responsibility and will explain in full. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. Claim your listing for free to respond to reviews, update your profile and manage your listing. Terrible service; I vow to never shop there again. Customers can find the nearest location on the company's website. Finish Line reserves the right to modify or cancel this offer at any time. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. I guess it's time to find another sneaker store. We told her the sizes we wanted and she then proceeded to speak with a member of her management. Click the Bag icon to view the items in your shopping bag. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments. Absolutely! It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. When I entered the store, it seemed and looked abandoned. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. I asked to talk to a supervisor and I was told no! Select the delivery method you want to apply to the order. Unacceptable. You can download a reminder on iCal or Google Calendar. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. Mankato store harbors criminal activity as well. Finish Line guarantees the authenticity of all products sold on its site. On Black Friday 2014, I attempted to purchase a pair of sneakers that were released on that day. Once your stores have been selected and your size has been chosen, the page will refresh with a product availability message. Save time, save money and get shoes that actually fit your kiddo. I had 7 penders last night, 2 have now dropped and 1 went through, As of now I have 5 and one of which is still in the normal 30 minuet window. Extremely misleading and dishonest business behavior. Too many sales is a different problem to too few sales though one that I at least prefer to try solving. Or just from particular customers? Payment and order verification? Personal Business. She couldn't tell me what specifically the issue was. I have had to deactivate my account to deal with the overload I am not happy at all about my experience with finish line. One service rep said it was because it was out of stock then transferred me to another rep so I could reorder, and she said they had plenty in stock. Are there any hidden fees when purchasing from Finish Line? Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. We may cancel orders that exceed these limits without prior notice. If you are a bargain shopper, give it a try and see how frustrated you will become. She said it's the policy. Is that message also on your seller central homepage? Placed online order 9/18/15. WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. She stated rhe total price was $168.**. If you select PayPal or PayPal Credit, youll be directed to PayPals website. Honestly, I am not sure where all of this Finish Line hate is coming from. Your purchase is confirmed and good to go, even if its still processing. 9/21 $7.56 I said to her "I can't spend $210 on the comfort of one shoe. If you are missing an item(s), track your order to make sure that there is still not another package on the way. The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. 9/20 7.57 WebMy guess is that Walmart is backed up by a week. Thanks. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. For now there is nothing for you to do other than wait for it to complete processing. All of the sudden I receive and email that says we had to cancel your order. I came here to read reviews after i had a horrible experience with finish line 2 years ago. What online company does this? Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. After selecting a lender, the next step is to complete a full mortgage loan application. The order is STILL listed as processing on the website. If she had ordered the right shoes I would have no issues. Is Finish Line affiliated with any other companies? Is this your company? Does Finish Line have good customer service? I spoke to a gentleman who I had problems understanding. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. If your coupon is still not working and you believe that it should, we're here to help. someone tell me what's going on! One agent lied and told me there was no manager available and once I insisted, she put one on the phone. Skip to main content. Waited on the phone for the order to process and she said everything was good to go then 2 minutes later the order was cancelled again. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). Finish Line gave Sports Illustrated my card number without my permission. Seems like a very long time in this day and age. Just wait for another email with the order status: "Your order has been processed. I did not believe that would not give me the feel of both shoes. Would never buy from them again and would not recommend to anybody, too many problems. Does Finish Line offer international shipping? This discount is not valid on purchase of gift cards. There was no other customers in the store but me. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. we have not however uploaded the delivery MD, as we don After entering the info a 2nd time, the same thing happens. I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! Placed order online only to receive someone else's order a week later along with all of their personal information in the box! They both quickly changed to preparing to ship. If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. I purchased an item from this company and they shipped me the wrong item. I responded with what I thought was the spelling, he said "yeah sure." By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select your method of payment and provide the billing address. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. Not a moment sooner. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. Finishline posted you could get free shipping if $50 is spent. I again said to her there was no one in here. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Use Afterpay to make purchases in equal installments, interest free. Does Finish Line offer any discounts or promotions? I received an online order today I placed Sunday. Select "Place Your Order" to complete checkout. Find the nearest store by using our online Store Locator. Buy Now, Pay Later. Interest Free. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. Crappy company by far. ), so this is new to me and completely weird! Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. I have noticed that some penders seems to be taking a few hours to go through. Manager tells me to go look for it. I just so happen to check my statement and noticed that there was a charge that I did not authorize. We are not officially endorsed by nor affiliated with Gamestop. I called them and they could see my order but didn't know why it hadn't been sent to me. Another told me I was waiting on a refund without reading the notes. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! I will never shop with this company in store or online again. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. I asked the cashier if I can get free shoelaces or another pair of shoes. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. When I opened the box I was shocked to see 2 different sneakers. Even if its little I'm fine with that. what a mistake. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. Crappiest customer service ever! Then cashier says "not even $1?!" We will then review your plan and determine whether to reinstate your privileges. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Confirmation email that order is ready for pickup, Credit card used for your online purchase, Valid photo-id (Driver's License or State ID). I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. From there, you can track your page in real-time and sign up to receive tracking updates via text message. She looked at me from afar and hurried in the back. I asked why it took so long, she only replied " that is why I asked if you want to cancel it". Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. Didn't seem like they thought it was a big deal?! The credit check will take 3 days. I wouldn't give 1 star if it is not mandatory. If, after 7 days of not having picked up your order, you will be sent an email to make you aware that your order has been shipped to your billing address. I DO NOT TRUST FINISH LINE. The other girl was at the counter on the computer. my question is rhetorical but has anyone filed a complaint with the federal trade commission? poor customer service your employees are very unprofessional, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Unprofessionalism and Neglected three customers to purchase. This discount may be combined with one valid Winners Circle Reward, but may not be combined with any other discount, coupon or offer, prior purchase, exchange or refund. So, after many failed attempts I decided to call it quits. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). Fast forward today right after Christmas. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! Delivery and transit times will vary based on the order's final destination. Keep your credit; I will no longer be shopping at ANY Finish Line. They are supposed to be giving me a $10 credit on my order. She said that's our policy and people steal. Unacceptable. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". Last year I purchased some shoes online for my husband's Christmas gift. So if I didn't call I wouldn't receive my package? The complaint has been investigated and resolved to the customers satisfaction. Customers should review the company's international shipping policies carefully before placing an order. We're happy to help. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. Of course I know I have those options. All your orders? I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. I felt like this was a "Pretty Woman" moment. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. Right after you check out with Affirm, the store finalizes your order The representative also told me that the coupon code I entered wasn't valid. Remove the item from your cart and then add it again. I will also be checking that they did not bill me 2x! Again, they told me that one charge was an authorization charge and the second one was for the actual product. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. Its interesting that for some reason they are quick to cancel orders. 5. Finish Line is notorious in advertising products that are no longer available. I returned the item via the return label and I was credited for the shorts only. This review was chosen algorithmically as the most valued customer feedback. This could be attributed to no inventory available or insufficient/incorrect billing information." We may cancel orders that exceed these limits without prior notice. 9/19 $33.34 They are a genuine company and they sell authentic products. You cannot get your items any faster than what you were told at the time of order. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. Hoping this means its either off the production line or close. I'm sorry JD Finish Line was not able to process your order. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, Finish Line offers international shipping to many countries. I am completely disappointed with everything they have done. I ordered the white & grey. Provide the shipping address and destination for your order. I provided them with the tracking and here we are 7 days later still no shoes being shipped. They still charged me shipping for an item they screwed up. Haters, COME AT ME. 5 days later and still not ready to ship! I purchased a pair of sneakers from finish line a couple of weeks ago and used my credit card. (they sent a email before this one that made no sense). These shoes have definitely been worn before and returned. Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. Access it all with exclusive product releases, big ticket giveaways, & app-only content. So I ordered a macbook last july 7th and it is still processing until now. It looks like you were misusing this feature by going too fast. The manager tells me to go get my shoelace. Once again thanks Amazon for being a pain in the Arm. The first store I want to go to when I'm at a mall & I'm always on the website. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. Asking me if I know my own address and if it's possible I screwed it up. The waitress doesn't deserve to be mistreated when food isnt cooked right. We are officially 9 business days in and they are finally sending me the replacement. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still I have to keep spending my time returning the shoes and they can't seem to get the size right. Share your photos and videos with others to prove the truth of your words. I will be writing everyone I can find about this because it's not right at all. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. You can't because "people steal." If theft is that bad, get a security guard or make the manager come from the back and see what is going on. She walked away and I saw slight tears rest in her eyes. He looks to be much older than this young lady. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Civilians who are employed by the Federal government or work on a military base do not qualify for this discount.