We were scammed on a $220 sale on Poshmark, were [sic] the buyer switched out & return a different item, seller VintageGucci tweeted in September, along with photos of the real Gucci loafers they shipped and the fake ones they received as a return. The item does not fit the buyer. Ive been on the receiving end of purchases werent as nice as described: earrings missing a rhinestone, shirts with stains and pilling, and shoes with scuff marks. We as sellers should have a right to know (via Support) what the buyers claim is before a decision is made. Really bizarre Online transaction WWYD. Then the size-7 buyer finds it doesn't fit her. Sales on Poshmark are final. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. When you add measurements, then the onus is really placed on the buyer to ensure the fit. Provide a professional response. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. PlusPoshmark pays the return shipping costs! According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Either way, make sure you reply calmly and professionally since the case will be reviewed. If you plan to sell clothes and fashion accessories, Poshmark is one of the best apps like OfferUp. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) From what Ive seen, it seems Poshmark takes down listings only when the brands have approached them requiring it. Select Submit. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. She even sent a note explaining her side and advised she still believed that I was a great seller. *If youre new to Poshmark, you can receive a free $10 bonus when you sign up with my code re_world. What to Do When A Case is Opened Against You on Poshmark, How I Earned $3000 in Vendoos Refer-a-Friend Affiliate Program, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night. Seller blocked me! Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Submit these if you think it will help your case. When I read that I started shaking, says Lehman. Ship items with waterproof materials. ***On Mercari, you can get $10 when you sign up with the code JENMHM. You can re-posh the item on Poshmark using the sellers original photos. If youre not sure how to describe something, browse through listings and see how others disclose flaws in their items. However, a buyer cannot request a return because the item didnt fit or they changed their mind. The buyer had allegedly never received her $80 purchase and wanted a refund. Sometimes sellers (including me) make mistakes. Hi Khalisha, please reach out to support@poshmark.com. I mean having the basics like tissue paper or plastic bags to wrap items, shipping boxes, and thank you cards. I was surprised. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Shaken and disturbed, Lehman immediately reported the creepy discovery to the police and to Poshmark on Nov. 7. Trust your instinct and rely on your common sense in determining fake accounts. Use bubble wrap or other padding to protect it from too much movement, thereby lessening the chance of damage. The buyer again was an honest Posher, and she returned the blazer quickly and in the same condition that I sent it. What they may not realize is that loads of high-end and designer clothing are made in China. It could go in the buyers favor or the sellers favor. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. But don't worry, How To Pack & Ship An Xbox (With Pictures). For more information, please see our I was appalled. One of the worse things about selling is having to deal with returns. Buyers are therefore not encouraged to purchase something they would need tomorrow or in such unreasonable short notice. This week let's chat about CROSSLISTING and the key reasons why you should." Both buyers and sellers need to be treated equally. The third item in the bundle was missing, and in its place was a sweater that did not belong to me. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. It could be that the item received was not authentic, it has damages or stains that were not described in the original listing, the size received was a different size, the item was a different item, or other issues that were not . I told this to the buyer and what do you think? But remember that once you take your conversation somewhere else, you are automatically stripping yourself off Poshmark Sellers Protection. I will never ever ever do luxury business with the platform ever again. You risk the chance of having your listings taken down without warning when you use them. Keep rotating your closet to prevent the same old items getting shared over and over again, which will eventually cause the Poshmark sharing algorithms to ignore the shares. Youre excited about a sale and money in your pocket, only to find a few days later that you maybe didnt earn that money at all because the buyer wants a return. Ive heard of sellers receiving returns that were damaged in some way. I agree that buyers need security when purchasing online, but not to the extent where they can receive refunds for vague or little details to the seller. We will give you a full refund if your item never ships or does not match the listing description. Tatum did not return requests for comment via Facebook, but @poshbargains tells The Post via email that the claims are unfounded. However, our Posh Protect policy does not cover trades within the system and the buyer must pay the standard shipping fee for such trades. Before that email, I had received a satisfaction survey from Poshmark. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. The buyer and the seller do not pay. Poshmark Return Buyer sent back a different item. A buyer bought an LV purse from me that was authenticated by posh (sold for $870) and then returned it based on flaws. I remind myself that not one of these people in Poshmark really knows me personally or at all. On the web. Needless to say, once the case was officially closed, I ranked the process as not satisfactory. Until now, those were the extent of my returns experiences. Since then I dont list anything expensive on poshmark, Pingback: 5 Tips for Poshmark Return Cases | This Mommy is Real. Per Poshmark policy, items cannot be returned because they don't fit. All sales are final on Poshmark. Want to learn how to make an extra $100-$1,000/month in less than an hour? Post clear pics of the tags and certificate of authenticity (if available), brand label or any unique distinguishing marks of its authenticity, close-up shots of the material, or any similar proof that would either deter scammers from targeting you or help you win your case should you, unfortunately, fall prey to this type of scam. The buyer gave me a 5-star rating so no case opened about this item. Let Poshmark handle this as this happened on their platform. There will be times when you hear a buyers reasons and you dont know how Poshmark will rule. Hi Lexid, please reach out to support@poshmark.com. The buyer is welcome to reposh the item using my pictures. eBay vs. Poshmark: Returns eBay. If you included all the information, you can take screenshots of this and comment on the case as a supporting document. On the other hand, scammers would love to lead you somewhere else to perhaps steal data from your password or credit cards, exhort money from you, or another similar modus operandi. It wasnt right. Poshmarks womens shoe size selection with incorrect conversions. I was shocked. It is easy to win a case if the item sent to you is an obvious scam such as being sent cardboard instead of a dress. During this time, you were only limited to 4 photos a listing. You might be thinking that this will affect the searchability of your listings because people usually search Poshmark by their American sizes. If you really want to be sure the buyer knows what size theyre getting, ask the buyer to confirm they read the description and know its a size # shoe theyll be getting. Or the item may even fall out, never to be seen again. Just today, I learned that I could get free 2-hours delivery of Whole Foods groceries with my Amazon Prime membership. Poshmark sided w/ seller told me to open a Poshmark account and sell shoes. You may have pictures of the item not shown in the original listing. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. No matter the reason, if Poshmark favors the buyer, then youre out of a sale and may even be on the hook to cover the cost of return shipping. My heart was pounding, and I was looking at it in disbelief, says Lehman, 37. The plastic bags are good for protecting items for storage too. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . Response: Im sorry the item did not work out for the buyer. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Go to the Poshmark website, and log into your account. I couldnt sleep. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. That is the beauty of selling on the platform in comparison to its competitors. Add a picture of the size on the shoe. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. Others have. Hi! Select My Sales. Thank you for this informative post. Since Ive sold thousands of items, Id say thats a pretty decent track record! This has put such a sour taste in my mouth, she says. A Poshmark case is when a buyer is not satisfied with the purchase due to the item not meeting expectations. Do they have a legitimate reason? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Thanks for contacting us. Some clothing brands use different size systems even when they sell in the US. If someone changes their mind they can get a return! There was no alteration or deception in the sale of the dress. The first line of safety measures sellers can do to prevent this is to be armed with foresight. Disclosure: This post contains affiliate links. Repeat the actual shoe size again in the listings description. Click here for details. A scammer may try to convince you to communicate on email or Facebook / Instagram Messenger one reason or another (e.g. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. I suggest buyers know their European size to ensure fit. This is great for search optimization so your items to come up in Poshmark and Google search results. Others have taken to Twitter to decry the companys lack of feedback. It had odors. This story has been shared 101,087 times. Amount may vary by promotion.***. Theres European sizing, which Ive seen between size 34-44 for womens clothing. I cant open my door without taking a moment to look around and see if theres a weapon I can use to protect me.. 88 thoughts on " Posh Tip: Help Us Help You ". How crazy is that? Buyers like to know youre sincere. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'fulfilledmerchant_com-leader-1','ezslot_8',127,'0','0'])};__ez_fad_position('div-gpt-ad-fulfilledmerchant_com-leader-1-0'); If you lose a case on Poshmark as a seller, Poshmark will approve the return request and send the buyer a return label. Instead, I ask the buyer to compare the measurements to something they already have to better figure out the fit themselves. As per returns, the policy states that you can't return any clothing based on your disliking of the fit. That is why it is important to invest in affordable tools such as a fabric shaver or stain remover. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. The buyer can screenshot negative comments and publicize any bad behavior. You bear all risks associated with any such transactions. Seller said Marked 9.5 but fit like a 9. What happens next? There has not been any semen loose in my house since my divorce 5 yrs ago, they write. It turns out, the buyer said that there was more wear than I had shown. Lodge a complaint as soon as you realized youve been scammed and have enough evidence to prove it. Grab your copy below! Jennifer R and This Mommy is Real 2017 - 2018. Yepyou read that right. The Return Scam happens when a buyer is dissatisfied with an item, for one invalid reason or another, that they have just purchased. This will be a stark contrast to the scammers flimsy excuses and poor proof. Poshmark Return Buyer sent back a different item. What could have been done differently to avoid the open case? I sold a pair of mens designer sneakers on Poshmark. Add the manufacturer size conversion chart if you can find it. I'm Arlene. List the shoe by the size written on it. A Poshmark employee decides the outcome of the case. This buyer bought a bundle, and the shirt she stated was the issue was nearly free of charge after the discount. Let me know if you have any questions! Locked post. Buyer destroyed my item and returned it UPDATE: YES they offered me my full earnings for the bag! . In all of the cases Ive had opened against me, only four have resulted in a return. Then the size-7 buyer finds it doesnt fit her. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. You get that sinking feeling in your heart. No issues, honest buyers, and an easy transaction. Buyers often open a case because an item doesnt fit. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. They mentioned that the buyer claimed "additional wear" and attached photos, which I finally had access to. In fact, having a case opened is unavoidable when youre a high-volume seller. But its not too hard to state the facts. They were purchased from Nordstrom who is known for their nearly no limits return policy. If you still have additional photos of the item saved to your phone, submit those to support your case. Hi Skillet, please reach out to support@poshmark.com. I'm a San Franciscan trying to stay true to frugal living in my native city. they never returned it to me and ebay voted in my favor. As a seller, you need to be able to provide your defense. It was a flawed, generic email. Nicole Lehman started shilling her clothes on Poshmark four years ago. I was never notified of photos of said flaws by posh, but when I got the item back it was DESTROYED. According to the Poshmark platform, the seller has 2 days to ship the item after it is sold. Confirm with the buyer that they know what size theyre receiving. Make sure the photos are clear and well-lit to show any stains, tears, or damages. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Select Report Issue. If you like what you read, you can support the blog by buying me a hot cocoa. Your photo taking skills will improve, which will serve you better in the long run. Poshmark Live Shows. Most of the time you wont have an issue shipping clothing in USPS envelopes and boxes. Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. Instead, report the comment immediately using the action menu button. I wholeheartedly agree with your sentiments. The buyer was apparently not satisfied with the quality of the item when they received it and initiated a return a few weeks ago. Per Poshmark policy, items cannot be returned because they dont fit. However, like many sellers, I feel that it heavily supports the buyer. Take a deep breath (or two or three) and collect yourself. Once the order is delivered back to the seller, we issue a full refund, including any shipping and tax paid, back to the buyer's original form of payment. Yes, it actually happened to us! But the Union City, NJ, moms side hustle turned into a nightmare in November, when a buyer returned a $120 Versace coat in disgusting condition. . Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. But Lehmans done with the app. I have made a decent number of sales since that return. Does anyone know if the buyer returns the item damaged can you reopen the . Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. First, try not to worry or get too worked up about it. Were shocked on how badly your team handled the case given the proof. I have shoppers ask me about fit from time to time. The reality is that not all buyers will be happy with their purchase from a Poshmark seller. However, instead of getting the original item back, the seller will get a counterfeit version. Why? You may list a shoe that shows 37 on the sole and Poshmark displays it as a US 7. A buyer opened a case stating that a sweater must be counterfeit because the inner label said it was made in China, but all items by that company are made in the US. Returns are a part of selling. At the time of writing this post, Poshmark gives buyers 24 hours to take advantage of an "Offer to Liker" (OTL). Then select "order Not as Described". Some say the brand which is worth an estimated $1.25 billion, the Wall Street Journal reported is reliable compared to other social-commerce marketplaces. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). Response: I'm sorry the item did not work out for the buyer. Poshmark allows four pictures, but sometimes employees will ask for more. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Gather the items you need for shipping as soon as you start selling or even before you start selling on Poshmark. There are two ways you could file for a return at Poshmark: File a return via the app Open the Poshmark app and go to the Accounts tab. You wont get a case open due to slow shipping, but you may get some stars knocked offer your rating. The buyer also denies causing any other damage, and says the coat was already compromised and had an old horrid smell when it was received. All sales are final regardless if the buyer is satisfied with the merchandise or not unless of course if the reason for the dissatisfaction falls under either of the valid reasons above. One of the most frustrating things when I was a new seller was making a quick sale and not being able to package it up well because I didnt have the right materials for it. What you described just happened to me- exactly. Should You Include a Thank-You Note in Every Poshmark Package. Outcomes are typically return approved, denied, or funds released to both parties. In doing this, potential buyers also lose their rights under Posh Protect. You can do a lot to brighten up photos with practice and patience. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. This is a classic red flag. I was never notified of photos of said flaws by posh, but when I got the item back it was DESTROYED. Dont go to directly to the police either! Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. Im really surprised at how much residue is left in my daily life from this, she says. The frequent buyers of those brands will know that. Look closely at the items youre selling multiple times under bright light. Use a box to prevent all of this. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. The focus is women's clothing, but you can also sell kids' and men's clothing on Poshmark too. Doing so could aggravate the situation and waste your precious time. But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). When I responded with my own photos to compare and advise that my items were actually without wear, I was told to wait for the returned package. Select the order you want to return. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment.
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