Receive emails or texts about our latest sales, new arrivals and special offers. ulta.com does not ship to international addresses. Purchases made at Ulta Beauty or ulta.com may not be returned or exchanged at an Ulta Beauty at Target location. What's Ulta Beauty'sCustomer Service Phone Number? FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Your comment was sent and soon will be posted. On Mobile App and the mobile version of ulta.com, directly under the list of items, the options to make the order a gift and add a coupon are available. The upload process will help you enter all the key info we need to see. Please know that Guest Services cannot place orders on behalf of a guest. You may also contact us to release the hold with the following information: If you used an Ulta Beauty gift card to pay for any part of your order, the money will be returned to it at the time your order is canceled. Here you will see a list of points and dollar values you are eligible to use in the order. Online purchases returned to an Ulta Beauty store without the original email order confirmation and packing slip (or cannot otherwise be verified within our systems) are only eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. Heres How To Tell If That Louis Vuitton Bag Is Real. ulta.com Returns Center, 1135 Arbor Drive, Romeoville, IL 60446 . Receive emails or texts about our latest sales, new arrivals and special offers. An order is attempted, but not successfully submitted. You will then be responsible for paying for the difference. Scan the QR code with your mobile device. You may return or exchange in-store upon receipt of your package! Not right for your hair? , It is important to note that not all items available online are available in store. Same Day Delivery may be chosen for applicable stores when on ulta.com through "Pickup in Store" as well. Choose as needed. Hold onto your Ulta Beauty gift card until you receive your entire order. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped, or you received defective merchandise. The Please specify a receipt, ulta opened receipt? If it has been one business day since the date of delivery and you still cannot locate your package, please contact Guest Services through the options toward the bottom of the page. The only exception is if you want to return the product for a more expensive one, in which case youll need to pay the difference. If you're able to locate proof of purchase, then a refund for the full amount will be issued to the same payment method you used to at check-out. Once you finish adding products to your bag, proceed to Secure Checkout and confirm your shipping and payment information. Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. To prevent the loss of points, do your best only to buy products you are sure youre going to keep! As long as you can prove how much you paid for an item with your original receipt, Ulta account, membership number, or packaging slip, then Ulta will give you a full refund within 60 days of purchase. If on Mobile App, press Save and Continue. We only charge you for items that have shipped. As a matter of exception, the guest service department can attempt to locate a guest receipt in order to offer a refund or exchange. Not right for your hair? 60-day Return Policy At Ulta. If you try to return a product. To redeem points, click on "Redeem Ultamate Rewards Points". We wish we could extend these special offers far and wide on all of the products and services we offer, but we are often limited by reasons beyond our control. Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. Ulta Beauty is a popular chain of beauty supply stores. RELATED: 14 Stores like Ulta to Shop Beauty & Skincare Products. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. When you join Ulta's Ultimate Rewards Membership program, you'll use your account to rack up points on each purchase. How RangeMe works: Create a product profile. ; To Ulta likewise acknowledges returns without a receipt. These can include things like products that include alcohol or any pressurized items, such as those that come in aerosol cans. You won't be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution. If you are on ulta.com, you can change your quantity once added to bag by pressing "+" for more or "-" for less. *Returns made after 60 days with receipt, will be refunded in the form of a merchandise credit. Please review the specific exclusions or restrictions with each Ulta Beauty coupon or promotion prior to redemption. If needed, you can "Remove" or "Save For Later" as needed. Orders placed with Ulta Beauty gift cards, Orders placed with Ultamate Rewards points. Hazardous materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). Ulta'scustomer service phone numberis 1-866-983-8582 and is available from 7am-11pm CT, 7 days a week. . ago erininva 3 mo. Rewards points earned on a product being returned will be deducted from your account., If you redeemed your rewards points to buy an item and then return it, those points will be immediately added back to your Ultamate Rewards balance., If you purchased multiple items in a transaction and you only return one item, you will have the proportionate number of points added back to your Ultamate Rewards balance. This is not a charge and the hold will be released once your order has shipped. Once located, scroll past Store details, availability, and Services menu to Brands in Store. If the coupon code is valid, the applicable discount or promotion will appear in the shopping basket. ulta.com requires you to enter the correct security code with every purchase. If you return the product within 60 days of the original purchase and it's accompanied by its original email order confirmation and packing slip (or can be verified in our system using your Ultamate Rewards member ID or ulta.com account information), you will receive your refund in the form of your original payment. Even if you find yourself without a receipt or any other way to prove how much you paid for a return or exchange item, you're not completely out of luck. Here are the basic rules for returns: Time: You have 60 days from the date of your purchase to return items to Ulta Beauty for a full refund. It's pretty impressive that Ulta offers full refunds for any product, whether you have a great reason for returning them or not. This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. We will not remember your security code. If they can not track your order. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.. Your financial institution will place a temporary hold on your card for the amount of the order when: The temporary hold is in anticipation of the order being shipped. ulta.com does not ship to international addresses. If you decide to return a product, then the associate will be able to use your Ultamate Rewards Member account to verify the date of each of your purchases, as well as the amount you paid for them. To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store. Yes! Therefore, these items cannot be shipped to all addresses. time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. Brands, products, services and categories that are excluded or restricted from Ulta Beauty coupons and promotions are subject to change without notice. it's totally free! You will not be charged for the out-of-stock item. Gift cards, prepaid cards, and phone cards are not refundable or exchangeable except as required by the law of the important Ulta Return Policy. Any hold placed on your Ultamate Rewards Points will automatically be released within 14 days from the order submission. Orders placed after the cutoff time will deliver the following day. The second is to simply log into your Ulta Beauty account using your email address and password. The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. Otherwise, the refund will be made in the form of an in-store credit. All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. Part of the reason for this is that, due to the nature of the products that Ulta sells, its highly unlikely that they will be able to resell them anyway. , Coupon needs to be presented at time of purchase and within the specified dates. Expired coupon/reward certificates will not be accepted. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. ago Do you have an Ulta loyalty card? If you have an Ulta account, then you can also track your return status on Ulta.com. , It is important to note that not all items available online are available in store. CHANEL, N1 DE CHANEL, Dyson, Olaplex, Early Black Friday Deals, Black Friday Deals, 5 for $5, 5 for $10, Beauty Steals, Beauty Deals, Spring Haul Offers & Fall Haul Offers and clearance, Cannot be redeemed for cash or gift cards., Cannot be combined with any other Ulta Beauty coupon offer., Valid through dates specified on coupon or promotion., Void if copied or transferred and where prohibited by law., Please note some coupons and promotions may be offered only on ulta.com, Only one coupon code may be redeemed per order on ulta.com, Coupon/discount is not valid for purchases at Ulta Beauty at Target or Target.com, You may review the full list of excluded Brands here! 1) Return Your Products Within 60 Days But Don't Sweat It If You Go Over That Time. Hold onto your Ulta Beauty gift card until you receive your entire order. 11 Facts About the Ulta Beauty Return Policy. No problem for Ultamate Rewards members! Final Call Frizz & Static Control Mist & The Curl Party Heated Curling Round Brush, The following text field filters the results for suggestions as you type. ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. If you don't have one right now and don't have the receipt either, please don't take it out on the cashier that's going to be ringing you up. Simply bring the item and all its components to the store within 60 days, along with your receipt, email confirmation,and/or packaging slip. Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). Note, the shipping type defaults to Standard. . Ultas exchange policy allows shoppers to exchange gift returns for one of the same cash value or for the partial value of a more expensive product. This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. on the top of the screen. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. To avoid return shipping costs and speed up your refund, you may return merchandise to any Ulta Beauty store (see Returning your online order to one of our Stores). The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. But that was that cashier's Hail Mary to save their numbers. We are able to locate purchases made using your Ultamate Rewards member ID or phone number. Please be aware that orders could arrive in multiple packages. Single-use coupons used on your original purchase cannot be returned. Gift cards cannot be returned in exchange for cash. Ordering your favorites is easy at Ulta Beauty! The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations., We also recommend that you use a traceable ground shipping method (e.g. If shopping ulta.com on desktop, this is to the right of the screen. However, if you choose to mail your return to Ulta Beauty, we ask that you cover the return shipping charges. It's important to note, however, that any item you return to Ulta must include all of the original product components. If you want to make sure you receive a full refund, then you'll need to be able to prove how much you paid for it. Original shipping charges on your order will not be refunded unless the package was incorrectly shipped, or you received broken or defective merchandise. We understand things happen, which is why Ulta Beauty is dedicated to making the return process beautifully simple for you. Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alternatively, if you do not want to exchange the item for something else, you will receive store credit instead. Please review the tracking link from the carrier, along with all areas the package may have been delivered to. Not all Shipping Methods are available for all shipping addresses. While Ulta doesnt actively promote this, many people have stated that they didnt have to return their free gift when returning the product they purchased to receive that gift. All orders containing Hazardous Materials can only be shipped to addresses within the contiguous U.S. states and cannot be shipped to Alaska, Hawaii, U.S. So if you don't have the receipt with the original purchase price, you'll get store credit for the lowest price the product was sold during the last 90-day period. Contact Guest Services through the options toward the bottom of the page. Many customers enjoy the company's policy that allows customers to receive a full refund when they return new or used products within 60 days of purchase. Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. If your order has been fully canceled, the temporary hold will expire automatically within the timeframe set by your financial institution. Refer to the Shipping details above for available Shipping Methods for your address. The only possible exceptions are broken items that were broken by no fault of Ulta. If assistance is needed to do so, please contact Guest Services through the options toward the bottom of the page. If you are on ulta.com, you will see a menu on the top left as shown by three stacked lines that bring you to the same options. Online purchases returned to an Ulta Beauty store without the original email order confirmation and packing slip (or cannot otherwise be verified within our systems) are only eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store. (Its totally free.) If needed, you can "Remove" or "Save For Later" as needed. This allows packages to arrive on Saturday as well as any other business day. If you want to get a full refund, then youll need to return the product to Ulta within 60 days of your original purchase date. You can also find her words at GiftMighty and others. Applicable sales tax will be applied to your ulta.com order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. Yes, all points earned from the purchase will be deducted upon return. Your financial institution will place a temporary hold on the funds for your order as it processes. 1. In order to offer the best shopping and product-return experience to as many guests as possible, Ulta Beauty reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud). This is one of the famous beauty product companies in the United States and there they have a large number of beauty stores. Redeem your coupon by entering the coupon code in the space provided and click APPLY CODE. Does Ulta Beauty Accept Returns Without a Receipt? Same Day Delivery is a service we offer to deliver beauty from your local store as fast as possible--all through our partner, DoorDash. Yes, we offer gift bags, including a decorative ribbon on most items. Ulta is known for being flexible to meet your return needs in every way possible. Des Nuda Gradual Self-Tanning Lotion & Luce Self-Tanning Mist, New and only here! You can track the process of your return under the order status section of your Ulta.com account. Prior purchases do not qualify for use with coupon/reward certificates., Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. Lost your receipt? We're all about bringing you a top shopping experience from start to finish. Hazardous materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). If you think you'll ever return something to Ulta, just make an account with the person checking you out. You may also contact us to release the hold with the following information: If you used an Ulta Beauty gift card to pay for any part of your order, the money will be returned to it at the time your order is canceled. If you are on ulta.com, you can change your quantity once added to bag by pressing "+" for more or "-" for less. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return. After we have processed your return and issued a refund, we'll let you know via email. Any points remaining can be redeemed in a future purchase. **Total delivery time includes processing and carrier transit time. For your own security, you won't be able to submit an order on ulta.com if the billing address, credit card expiration date and/or security code doesn't match your credit card statement. If you purchased the item online or through the Ulta Beauty app, however, you will not be refunded for any shipping charges. Buyers review your products. You can also look up your return status online by logging into your ulta.com account and clicking on order status. We wish we could extend these special offers far and wide on all of the products and services we offer, but we are often limited by reasons beyond our control. FREE or discounted shipping is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Ulta Beauty's policy does not permit the resale of used, damaged or expired products. That said, there are a few loopholes in their return policy that the average shopper isnt aware of. Free standard shipping on any $35 purchase, New and online only! In these instances, Ulta Beauty will usually give you an in-store credit worth the item's lowest selling price over the previous 90-day period. Simply bring the item(s) you wish to return to any Ulta Beauty store and ask one of our associates to assist you in making a return--we'll be happy to help! Here you should confirm your Shipping Address. It is always a good idea to have a receipt with you when you return an item so that you can prove that you have already returned it. Ulta has a pretty great return policy - even if you don't have a receipt. Any points remaining can be redeemed in a future purchase. Refer to the Shipping details above for available Shipping Methods for your address. You'll pay your first installment at the time of purchase, and the remainder over time. You will not be charged for the out-of-stock item. In most cases, Ulta will accept returns without packaging. We will not remember your security code. If, for instance, you buy a color of makeup that doesnt end up flattering your skin tone or a hair care product that doesnt work well with your hair, youll always enjoy the option of returning it. . In rare instances, and based on item, gift wrap may be used but is not an available option during check out., Before checking out, choose "Make This Order A Gift" in your shopping bag. If you're not completely satisfied with a product for any reason, just return it to any Ulta Beauty store for a full refund or exchange. Certain items in your order may be considered Hazardous Materials (HAZMAT). Same Day Delivery is a service we offer to deliver beauty from your local store as fast as possible--all through our partner, DoorDash. Your financial institution will place a temporary hold on your card for the amount of the order when: The temporary hold is in anticipation of the order being shipped. Unlike some other stores, Ulta doesn't ask many questions when it comes to returns and doesn't seem to mind offering a refund for no other reason than that you didn't end up liking them. While it is unclear precisely what Ultas return limit is, they do state in their return policy that they reserve the right to suspend returns if they feel the customer is misusing the policy by returning too much, being dishonest, or otherwise going against their rules. Romeoville, IL 60446. You may also return through the mail. Once located, scroll past Store details, availability, and Services menu to Brands in Store. , Not all online Gift with Purchases are available in store, and vice versa. Please be aware that orders could arrive in multiple packages. Please navigate to the Returns section of this page for more. As with in-store purchases, your refund will be sent to the credit or debit card you used to make the purchase. Once you have found your item of choice, be sure to choose the shade/color/size (if applicable) as well as quantity. Review your shipping information, payment information and items once again before placing the order.
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