Learn where to complain about a postal employee or facility. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Washington, D.C. 20260-0004. USAGov is the official guide to government information and services . With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. reports/data, 901 New York Avenue NW Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. Post will do nothing but give a run around because THEY lost package. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. Copyright 2023 USPS. Contact Information. Send the numbers to bookhaven@aol.com Eastern Region Great Lakes Area Capital Metro Operations Northeast Area Pacific Area Find out how to file a complaint with the U.S. Welcome to USPS.com. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . Do you need information? The Technical Support team can help when a website application or form doesn't work properly. They told me it would take 2 weeks to a month. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Postal Inspection Service. Please enter the USPS Tracking number or confirmation number if available. Visit: FAQ | USPS. Office of the Consumer Advocate If you need more help, please send us an email. 1401 W Fort St, Rm M-157. For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. If the document you are seeking is not available in our Document Library, please submit your FOIA request. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. All Rights Reserved. Still nothing. Suite 200 Hours of Operation Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? International Association of Better Business Bureaus. I had to go to post office and pay ***** to have the locks changed. To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG). If your complaint is not resolved, you can: United States Postal Service The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). I call the customer service to complain about **** postal services handling of my claim i fear they may be stealing packages at this point. Informed Delivery Support i need some one to fix the **** in yuma **. This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Vulnerability Disclosure Policy When they in fact did not. He gave me my letter and said something about how he couldn't deliver it because a truck was blocking him. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Do you have a service problem? File a U.S. Email: USPS Customer Service. Individuals who are deaf, hard of hearing, deaf-blind, or have . Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. Hours of Operation Email: george.r.kippenhan@usps.gov. Mandatory fields are identified by an asterisk (*). Monday Friday 8 AM 4:30 PM ET Learn more about what the Office of Inspector General FOIA Team can help you with. Very unprofessional! For more details and a full list of services, go to FCC Telecommunications Relay Services. Monday - Friday 8 AM - 8:30 PM ET. 412-359-7829. Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Provides information from the Postal Service to customers on Postal policy and procedures. Hours of Operation Postal Service about lost or stolen mail or mail fraud. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. BBB Business Profiles may not be reproduced for sales or promotional purposes. They always put the package inside by our door, where it is safe, and they ring the bell. Accessibility Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. If you need help with your Informed Delivery service, please email Informed Delivery User Support. To find your local District Consumer and Industry Affairs Office: click here. Mailing Address: Greater Boston Postal Customer Council. Ste 501 Memphis, TN 38188-1001 . Four complaints and four claims have been filed with the ************* ************** and no one is doing anything about it. It is now over a month and I am still unable to access my mailbox. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. ***** and *** never do this. EEO and No FEAR Act Postal Service complaint Find out how to file a complaint with the U.S. USPS Corporate Account Address Element Correction / Address Change Service Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS Learn where to complain about a postal employee or facility. To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. Address Management : Verify & Transport : PostalOne! This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. The lady I spoke with last did a great job. PCC Postal Administrators Award Spreadsheets, Area Inspiring Mail (AIM) National Meeting - July 28, 2021, Parcel Data Exchange (PDX) API Customer Guide, Hazardous, Restricted, and Perishable Mail Instructions, Cigarettes, Smokeless Tobacco, and Electronic Nicotine Delivery Systems, Publication 52 - Hazardous, Restricted, and Perishable Mail, USPS Ship through IV-MTR Data Delegation Request, Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Acceptance of Returned International Mail, Mailer Diversion Notification and Request Log, Informed Delivery PostalOne! See a list of all upcoming USPS holidays and events. Once on November 16, 2022 and again in January through USPS.com. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Do You Represent A Business On Our Site? If you have trouble using one of the following, please give us a call. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). As a matter of policy, BBB does not endorse any product, service or business. i do not know how to email. 19 complaints closed in the last 12 months. Find the nearest USPS location by city and state or ZIP Code. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation If youd like to speak with a representative about another issue with your package, please call us. Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Find the nearest USPS location by city and state or ZIP Code. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . Find information on our most convenient and affordable shipping and mailing services. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? The postal carrier keeps holding my mail for no reason. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. PO Box 51234. 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. If you have trouble using one of the following, please give us a call. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 What next? ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. Find the best way to get help and connect with USPS. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Washington, D.C. 20268 USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. See a list of all upcoming USPS holidays and events. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Well guide you through the process. **** post office constantly marks my package a delivered when they weren't. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. I paid for this on February 17th. Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . For answers to frequently asked questions and customer service help: click here. Monday Friday 8 AM 8:30 PM ET U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601, FOIA/Privacy Act Make a General Inquiry I will lose out on $700 because I now have to wait until Friday to pick up my package. BBB Business Profiles are subject to change at any time. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. LAST UPDATED: If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Informed Delivery Support Email: USPS Customer Service An official website of the United States government. They even showed it in THEIR possession, but it never showed up and never scanned delivered. Why am I being treated with malfeasance and indifference? Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. i just got other thing today plus and have it all on video. The Technical Support team can help when a website application or form doesn't work properly. If problems occur, they are in the best position to investigate the issue and fix the problem. If you do not wish to provide contact information, you may submit your complaint anonymously. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. Use our online form to answer a few questions about your issue. Hours of Operation Fill out a short form or get tips to fix some of the most common issues right from your computer. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. BBB Business Profiles generally cover a three-year reporting period. The most common questions have to do with tracking packages or delayed delivery. . Find the "TRS Telephone Numbers" section to get the specific number you need. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. To get help with stamps or other USPS merchandise, please see the following resources: 1-844-737-7826 Get contact information, hours, and more. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. GBPCC Industry Contact: Timothy O'Connell. BBB is here to help. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan i have done reports with **** police, better business bureau, post master and the local post office. The most common questions have to do with tracking packages or delayed delivery. On the website, you can also file a claim or request a refund for shipping. If you need help with your Informed Delivery service, please email Informed Delivery User Support. Are you serious? Publications 10/22/2022 Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Major Account Manager. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. GBPCC USPS Contact: George Kippenhan . Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. For more details and a full list of services, go to FCC Telecommunications Relay Services. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Federal government websites often end in .gov or .mil. plus the mail is not put in the right mail boxs. There is no reason my package shouldn't have been delivered. If youd like to speak with a representative about another issue with your package, please call us. Find the "TRS Telephone Numbers" section to get the specific number you need. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Monday Friday 8 AM 4:30 PM ET I want to to know to who? Please use the Hotline form to report matters involving: Please fill in as much information as possible. Call with questions about stamps or orders placed online through The Postal Store. Please provide as much detail as you can. - USPS This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) how to participate Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. Call with questions about stamps or orders placed online through The Postal Store. We are always home because we work from home. The OIG also has the responsibility of protecting and maintaining the integrity of postal processes and personnel. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. I have gone to post office continuously to see if locks were changed and my keys available. With three agencies that have U.S. Monday Friday 8 AM 8:30 PM ET File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). If you need more help, please send us an email. they make an Incident stating **** postal office will Investigate themselves on the theft and reach back out to me. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. However, there is obviously another link in the **** chain that does not care and is allowing this bad behavior to continue. They say you can call the direct line for further assistance but they a NEVER answer their phone. Alternately, you may email USPS byclickinghere. I submitted a temporary address change twice. Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. YouTube. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. To see the most recent status of your packages, enter your tracking number in any search box on USPS.com. Monday Friday 7 AM 11 PM ET If you still need more help, see the contact information for technical support, Postal Store orders, and more. Please provide as much detail as you can. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). so today the mail man though the box that came in the mail from the truck and did not stop. Complaints Complaints against the government Consumer product and service complaints . Today I receive notice that they said they did deliver it right. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Select your state or territory from the alphabetical listing. Postal facilities are closed on federal holidays. Detroit, MI 48233-9501. Postal facilities are closed on federal holidays. Monday Friday 7 AM 11 PM ET Fill out a short form or get tips to fix some of the most common issues right from your computer. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. Instagram. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. Connect with our customer service representatives to help resolve your issue and get back on track. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is why I am contacting the BBB.The ZIP code is *****. Average of 1 Customer Reviews. How do I Navigate the Interactive Voice Response (IVR) System? To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Something should be done and they need to be held accountable. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Connect with our customer service representatives to help resolve your issue and get back on track. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. At this point it feels like willful disrespect. For the East Texas area, that office is located in Coppell near Dallas. USPS Change of Address , USPS Hold Mail , Redelivery, etc. Select an inquiry type that most closely relates to the complaint or question that you have. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. You must have JavaScript enabled to use this form. I look at the reviews online and it seems as though a lot of people are experiencing this, by having there packages stolen by the ************ at this location. To locate the post office nearest you: click here. Respond to your customers for free.. Saturday 8 AM - 6 PM ET. The U.S. 1-800-610-8734 Laureen.B.Alt@usps.gov. 80 Main St. Westford MA 01886 . Get email updates on the latest OIG news. Box or the front desk has not received it. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****.
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