Pian J. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. Ask the hotel to give you a room in the same or better category. This is clearly deceptive to LaQuinta Inns and its customers. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. I hope others read this and do not fall for the same scam. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). I had a similar experience this weekend. CCI*HOTEL 800-468-3578TX used deceptive trade practice mimicking the hotel site - trapped us into booking the hotel with the same price that the hotel posted but then tacking on a 55% surcharge of fees. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. You cannot get through to them via phone calls or emails. Their phone tree is a NIGHTMARE and I was disconnected many times. Called the hotel back, and was told not to worry it was canceled on their end, and unless we sign for the room we will not be charged. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! I followed the instruction of the hotel and contacted CCI. I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". They will charge you well over the price that the hotel is actually charging. The Cleveland Clinic here in Cleveland will document. Disgusting. Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? We apologize for any inconvenience that this may have caused. Credit card statement showed a charge of 123.10. Once at the hotel my bill was $113.37 but CCI charged my credit card $174.72. But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. You cannot add money to a transaction during or after payment submittal. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. We understand the nature of your complaint, that you have questions or concerns regarding our tax recovery charges and service fees. Plus they took and additional $120.05 out of my account plus $106.23 that had paid for the room. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. We repeated our complaints. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. Then I was informed that the reservation was non cancelable. Submit a complaint and get your issue resolved. So even . It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Clicked on the "website" tab to go to that local businesses page. According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. I spoke with Choice Hotel reservation line to book a room at the Sleep Inn & Suites in Upper Marlboro, Md. it sounds like you were searching and clicking and clicked on an Advertisement (for Getaroom/CCI) and you didnt notice or realise or see their name or look at the Terms and Conditions so didnt realise you were booking with them. YOU CAN'T DO THAT! QUITE A MARKUP. Beware of Getaroom or anything to do with CCI Hot-Res. When I received my visa payment I then see I was charged $312 USD which then converted into over $400 Can. Horrible company with horrible policies. > Be very careful of clicking on random web links after doing internet searches. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). so now I am stuck with a 2801.91 charge for nothing. They STOLE money from my credit card and did nothing! We called what seemed the hotel's web site. I knew the When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. Demand a room in another hotel of the same or better grade. Holiday inn say they never received the booking. And considering She suggested that I email Getaroom.com (apparently a related business) and they will answer my questions. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. I have a charge on my bank account for CCI Hotel on 11/13/19. Extremely misleading and higher prices! This is the version of our website addressed to speakers of English in the United States. I have found numerous reviews about them, WARNING people. Totally turning them in to the BBB! Also be sure you have your R# for the reservation or they refuse to talk to you. I was told I would get a refund and that I would get a confirmation email within 24 hours I have not. © 2023 What's That Charge This people are crooks that need to be put out of business. The bill on the confirmation was $102.27 from CCI. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. This review was chosen algorithmically as the most valued customer feedback. However, CCI*HOTEL RES 800-468-3578 TX US on 03/26/2023 charged an additional $ 818.58 on my credit card as well. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. I hope my family at least will be able to do business with you again. I went back to the desk and explained the situation. Coincidence? So at the time of your reservation, youve agreed to the reservation being prepaid. Worked and worked to get my money back because it was not my fault. COVID entered the picture again big time. At no time did CCI mention a service fee. More Helpful? Arrived at the hotel and they could not confirm the price we paid. We use cookies to improve your experience on our site and to show you personalised advertising. > I think this is the start of the problem. Pian Marie Jumalon, Nov 20, 4:10 PM CST: I immedidately called my cc company to dispute the charges. Sadly, I join the ranks of those who thought they were dealing directly with a hotel chain (La Quinta in my case) but found out when my crew tried to check in today that the reservation was not through La Quinta or Wyndham. Avoid this company like you would COVID19. We ended up paying 20.00 more than the hotel would have charged. I think NOT. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front and I called the number that was given by Google which was not the Hampton Inn number, but the Indian lady that answered the phone did not identify herself as working for CCI she pretended to be the Hampton Inn front desk. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. on 12/26/19 using a Discover card. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. This complaint was posted by a verified customer. Please do not book any reservations from this website, they are scamming people. We wish we looked up this company ahead of time, or else we would not have purchased from this site. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. How much the hotel gets and how much getaroom take from that is between them. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information and payment information not telling me that this booking was being done through the US and not the actual hotel when i received my email and invoice of payment thinking only $312.00 was my payment and still seeming a little pricy when I got my visa seen it had been converted over to $422.56 Canadian and plus the $100 hotel fee that was refunded afterwards. I would avoid this companyI thought I was dealing with the hotel directly or Pricelineit seems I was rerouted to this fraudulent company. I thought I was speaking to the hotel reservation desk but it turns out that the search engine sends you to CCI Reservations (reservations.com, hotel booking.com or what ever other aliases they use.) Guy at Lago Mar. You paid Peter to pay Paul..Peter will charge you. Having had a late start and 2 young children they decided to stay overnight in Ohio. Access the headquarters listing for Getaroom.com Contact Information 3010 Lyndon B Johnson Fwy STE. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. Totally false claims and Scam Stay AWAY. He was friendly at first, looked up availability and came back that there were no rooms available. Booking.com: anyone managed to upgrade their Genius level? Desired outcome: Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. So Cheapoair works with Getaroom for hotel bookings. To use our mobile site, please enable JavaScript. I tried 4-5 times. If you need documentation, my doctors at the Was this done on your phone, or on your home computer or iPad/tablet? Next step is to dispute with cc. We were appalled at what we saw: When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. However, we didn't even know that we were transferred to this website in the first place! Interesting finding this site and complaints. I ask for it they said they would send. I made a reservation at a Quality Inn for one night; I clicked on the website for the hotel. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. Later I got a text and email indicating that my total bill was $146.00 which included a $50+ for a membership. When you booked the room, you agreed a price. I would not have booked it in the wrong state! It was my first time ever booking a hotel online and it will definitely be my last. I can't be in two places at one time! I had the same experience. Ended up charging me $173.24 . She then said I could call and get a refund. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. Called Capital One and they called the 800 number on the charge and they put us on hold for over 10 minutes - this happened twice and we the agent and I realized they were never going to answer. Beware! Only to find out later, that this was a fraud. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room.
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