Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. If they are asking for information from you, be safe and exit the email or text. If your agency has a need for new employee setup, please submit those via Amy OConnell. Users working from home should perform regular resets of work PCs. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. External Illinois.gov ID Password Reset. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Visit our Site . This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. You may have to clear cache/history or reboot the device a few times. Call the IDPH Helpdesk at (866) 220-5247. As you transition to remote work, Webex and videoconferencing skills will become more valuable. Recover a Digital ID Did you forget your password? Login to Survey Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. call in user 1) from joining the meeting. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Phishing attempts are on the rise and one simple click can put the entire organization at risk. These practices apply to text messages, as well. Help Me Grow. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. The restart should be done at the end of the work day to allow the PC to restart and update. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Also, DoIT FOIA does not answer general questions about DoIT. The IT Service Processing team creates a work log entry including the provided information. Springfield: 217-524-DoIT (217-524-3648) Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. 800-323-4769. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. Details for how to report and escalate issues to the DoIT team. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Here is the fix. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Increased phishing alert! The top tip when on a web conference is to mute your phone when not speaking. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Verify senders of texts, email and phone calls. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. This will prevent unidentified telephone connections (i.e. Staff will respond to service requests during the published Business Hours. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Someone from . Together, we can build a strong cyber defense for the State of Illinois. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. Users working from home using Citrix should perform regular resets of work PCs. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Please respond by saying, "This is . Remain on Cyber Alert! -Staff will escalate to management as required. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Operational issues including those related to username and password, are to be directed to: After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. Never provide personally identifiable information (pii). There are many FREE Apps and online/virtual options available at this time. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Something was working and now isn't? Technician and Administrative accounts should not be registered. For instructions on how to do that while working remotely, visit: remote work FAQs. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Be sure to explain you are resetting a password for the IDPH Web Portal. The device allows for remote access and does not require any additional configuration. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Many of you are approaching the time to reset your user password. Related Resources ATSR Guide Telecom System Specialists Grace B. Hou, Secretary IDHS Office Locator. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. For instructions on how reset your password while working remotely visit: remote work FAQs. TTY Support Line: 866-277-5669 Watch for communications written in broken English. Please see the The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Instead go to your account on the trusted website to see if your account needs any attention or additional information. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Note: This system is intended for personal user accounts only. Making another contact via the help desk or report a problem could further delay the process. As always please consult with your doctor before starting any exercise. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Support: Report a Problem. Industry best practices guide secure service delivery to agencies. If this feature is not listed, it may not be enabled. A comprehensive listing of all DoIT services including security, hosting, and more. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. User ID Revoked. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. call in user 1) from joining the meeting. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates.
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